Refund & Cancellation Policy
This policy explains how cancellations and refunds work for NomoQ subscriptions. NomoQ is operated by Rapid Apex Digital Solutions. Subscriptions are sold through Paddle.com Market Ltd (“Paddle”), the merchant of record, which handles payment processing, receipts, and refunds.
Last updated: 2026-10-09.
Free trial
New workspaces start with a 30-day free trial. No card is required, and nothing is charged during the trial.
Cancelling
You can cancel at any time — from the app (Settings → Billing & subscription → Manage billing, which opens Paddle’s secure portal) or by emailing hello@nomo-q.com. Cancellation takes effect at the end of the current billing period, and you keep full access until then. There are no cancellation fees.
Refunds
If NomoQ isn’t right for you, contact us within 14 days of your first payment and we’ll refund it in full.
Renewal payments are non-refundable as a rule. If a renewal caught you by surprise, email us and we’ll review it — in most cases we’ll make it right.
How refunds are paid
Refunds are issued by Paddle to your original payment method, usually within 5–10 business days, depending on your bank.
How to request a refund
Email hello@nomo-q.com with your venue name and the Paddle transaction or receipt number.
Consumer rights
Nothing in this policy limits any statutory rights you may have under applicable law.
Changes
We may update this policy from time to time; material changes will be posted on this page.